Home Insurance - Seven Golden Questions

Ask your insurer the following unless you are certain of the answers


  • Who is the insurer?

  • Will I have to bear any amount of the cost if I make a claim?

  • Are my family and I subject to any exclusions or restrictions in my policy?

  • Will there be any additional charges on my premium and if so why?

  • If I provide some information that may be inaccurate, what will happen?

  • If I find a problem with my insurance, how do I complain?

  • Are you 100% certain this is the right policy for me?

Information that insurers should provide you with

Excess is included in most building policies. This is the first part of the claim that you may have to provide yourself. Excess levels vary depending upon which section of the policy you are making a claim on.

Excess payments are usually between £50 and £100 unless you are making a claim for subsidence where you will subsequently have to pay a much higher excess, usually around £1,500 or more.

Unexpected or unforeseeable losses are what insurance is designed for. Wear and tear is not covered and if your property is not in good maintenance your claim may not be met in full.

There may be limits or restrictions that apply to you if your property stays unoccupied for 30 days or more.